Blackberry address book not updating

Outlook clients on other machines do have a complete GAL including all newly-created users.

Synchronization of calendar items originated from BB device to ZCS may take long time.

Once the contacts are in users' mailbox in Outlook, their smartphones will synchronize the contacts.

Additions, deletions and changes are automatically applied to keep contacts up to date.

You can purchase an update by opening the Help menu in Epicenter Server and selecting Extend Subscription. There is a knowledgebase of common problems or you can submit a support request.

Technical support is included for one year from your date of purchase and continues as long as an active subscription is maintained.

This means that address book entries saved by users rapidly become out of date.

The Solution: Epicenter Server gives your users their own local copy of the corporate address book.

Verify that the mailbox involved in synchronization is not hidden from the address book.

i Phone and i Pad users see a new folder in the list of groups.

Android and Windows Mobile users see the new contacts mixed in with their existing address book.

Epicenter puts contacts into whatever folder name you choose.

This folder will be created in Outlook underneath the default Contacts folder.

If you are using Exchange Server, you only need licenses for users who will receive updates.